Returns & Exchanges

 

  1. Satisfaction Guaranteed: If you experience buyer's remorse or find the product defective, we offer a refund or exchange on the purchase price, minus the original shipping fees.

  2. No Return Shipping Costs: We will cover the return shipping charges, ensuring a hassle-free return process for you.

  3. Return Window: Ensure you place a return request within 30 days of receiving your order.

  4. Holiday Extended Return Window: For purchases made from November 15th to January 15th, we extend the return and exchange period by 30 days, offering a total of 60 days.                                                                     

  5. Product Condition: Items can be slightly used but shouldn't exhibit excessive wear and tear. To qualify for a return, items should be in their original packaging and in good condition. Items showing significant wear will be returned to the customer at their expense.

  6. No Restocking Fee: We do not charge any fees for restocking returned items.

  7. Hygiene Consideration: For health and safety reasons, individual pop filter sales are final. They cannot be returned, refunded, or exchanged if products have been visibly used.

  8. How to Initiate a Return: Reach out to us at customer@kaoticalife.com. We'll guide you through the return process, provide a prepaid shipping label, and share return instructions.

  9. Return Deadline: Once you receive our instructions, ensure the item is returned within 7 business days. Returns outside this timeframe won't be eligible for a refund.

  10. Refund Process: After inspecting your returned item, we'll email you about your refund status. Expect your credit within 5 business days of this notification.

Your satisfaction is our utmost priority, and we aim to make your experience with Kaotica as smooth as possible.


Warranty

Kaotica warrants your product to be free from physical defects in materials and workmanship for a period of 90 days from the date of original retail purchase. This warranty covers defects in manufacturing that arise from the correct use of the device. It is limited to defects in materials and workmanship and does not cover damage caused by abuse, misuse, or unauthorized modification. This warranty does not cover the normal wear and tear of the pop filter, pop filter removal, or microphone insertion and removal.